Shipping & Returns

Orders

Price shown on this site are in GBP and are inclusive of VAT.

Each item is handmade by Kyosun Jung in London at The Goldsmiths’ Centre. As each piece is handmade and unique, please note photos are representative of the item you will receive but may not be the exact same.

Kyosun Jung representative will confirm all orders with an expected delivery date.  If an item is in stock and available for shipping it will be dispatched within 3 working days. If an item is not in stock it will be made to order and the item will usually take 5-8 weeks to deliver. Kyosun Jung representative will contact you with an estimated delivery date. If an item is made sooner than expected, it will be shipped immediately and you will be notified.

Orders placed during holiday seasons or when there is a high volume of orders can take longer than the allotted time window.  A sales representative will notify you if the production time is longer than usual.

Kyosun Jung reserves the right to refuse sales or cancel orders placed by a customer in violation of the site’s terms or as otherwise determined by the company.

If you have a specific question regarding availability, sizing, or anything else, please contact via email kyosunjung@gmail.com

Shipping

Shipping to the UK free of charge.

Please be aware that all orders will require a signature on delivery. Please keep this in mind when giving your delivery address (home or work) and for high value items we always recommend using your billing address.

Once a product is shipped, standard delivery time is one working day in the UK and 2 - 5 working days in other countries.

For international shipments all import duties, sales taxes or other import costs, incurred at the point of entry into the destination country are the responsibility of the customer.

For international duty rates please contact your local customs department.

Cancellation and Returns

Orders must be cancelled or amended within 24 hours. If you no longer wish to proceed with your purchase you must contact via email kyosunjung@gmail.com

If your goods arrive faulty, or damaged you must inform Kyosun Jung within 7 days of delivery and she will assist in resolving any issues as quickly as possible.

As each item is made to order I do not normally accept refunds, although I will be happy to discuss any appropriate exchanges.